snoqualmie casino guest relations representative job description

Guest service supervisors will be needed to oversee the work of other workers in these establishments. The employment of guest service supervisors is expected to grow much faster than average over the next decade.Įmployment growth will be driven by the hospitality industry, which includes hotels, restaurants, and amusement and recreation establishments. They may also earn additional compensation in the form of tips. Guest service supervisors’ salaries vary depending on their level of education, years of experience, and the company they work for. Guest Service Supervisor Salary & Outlook Monitoring attendance and ensuring that employees are working their scheduled hours.Responding to guest complaints regarding problems with room service, maintenance requests, or other issues.

Developing new team member training programs and overseeing existing training programs to ensure staff knowledge of company policies and procedures.Answering questions from guests about hotel policies and procedures, room availability, and reservation details.Providing feedback to supervisors regarding employee performance and recommending adjustments as needed.Ensuring that all customer requests are handled in a timely manner while following company policies and procedures.Managing staff members to ensure that they are performing their duties effectively.Training staff on customer service techniques and policies, such as greeting guests warmly, answering questions about services provided by the company, and helping customers check in or out of their rooms.Maintaining a list of all contacts in the event of an emergency or other problem that may arise at any time.Guest service supervisors typically have a wide range of responsibilities, which can include: Their job is to ensure that guests feel valued and satisfied during their time interacting with the company. Guest service supervisors commonly oversee all aspects of guest services at their company, including but not limited to: customer service, sales, reservations, concierge services, etc. They interact with customers on a daily basis and are responsible for ensuring that they have a positive experience while visiting their establishment. Guest service supervisors are the face of many companies.

Snoqualmie casino guest relations representative job description